Privacy Policy
Last updated: 18 August 2026
Introduction
Gana Service ("we", "us", "our"), based at Berkel 47, 8223 DZ Lelystad, Netherlands, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect the personal data you share with us through our website, contact form and booking system, in accordance with the EU General Data Protection Regulation (GDPR).
Data We Collect
When you submit our contact form or book an appointment, we collect the information you provide directly: your name, email address, phone number, the service you are interested in, your preferred date and time, and any message or notes you include. We do not collect payment information through this website, and we do not knowingly collect data from children.
How We Use Your Data
We use the data you provide solely to respond to your enquiry, schedule and manage your appointment, communicate with you about your booking, and improve our services. We do not sell or rent your personal data to third parties, and we only share it with trusted service providers (such as our booking and email infrastructure) to the extent necessary to operate our services, under appropriate confidentiality obligations.
Data Retention
We retain contact form submissions and appointment records for as long as necessary to fulfil the purpose they were collected for, and afterwards for a limited period to comply with legal, accounting or dispute-resolution obligations. When data is no longer needed, it is securely deleted or anonymised.
Your Rights
Under the GDPR, you have the right to access, correct, delete or restrict the processing of your personal data, the right to data portability, and the right to object to processing. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses a small number of essential and functional cookies, for example to remember your preferred language and, for the admin area, to keep you securely logged in. We do not use cookies for third-party advertising. You can control cookies through your browser settings, though disabling essential cookies may affect the website's functionality.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at info@ganaservice.nl or by post at Berkel 47, 8223 DZ Lelystad, Netherlands.